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Email Support

General inquiries and technical support

Email:support@ytmp3converter.com

Response Time:Reply within 24 hours

Copyright Matters

DMCA notices and copyright-related issues

Email:dmca@ytmp3converter.com

Processing Time:Processed within 48 hours

Business Partnership

Partnership discussions and business inquiries

Email:business@ytmp3converter.com

Response Time:Reply within 3 business days

User Feedback

Suggestions, issue reports and feature requests

Email:feedback@ytmp3converter.com

Response Time:Reply within 1 week

⏰ Service Time Commitment

We commit to responding to your inquiries within the timeframes listed above. For urgent matters, please mark "URGENT" in the email subject.

Online Contact Form

Frequently Asked Questions

What should I do if the conversion fails?

Please try the following solutions:

  • Check if the YouTube URL is correct and accessible
  • Ensure the video is not private or region-restricted
  • Refresh the page and try the conversion again
  • If the problem persists, please contact technical support
What audio quality options are supported?

We support the following audio quality options:

  • 128kbps - Good quality, smaller file size
  • 192kbps - High quality, recommended choice
  • 320kbps - Ultra high quality, larger file size
How long are files stored?

To protect user privacy and save server space:

  • Converted files are stored on the server for 2 hours
  • Files are automatically deleted after 2 hours
  • We do not save users' conversion history
  • We recommend downloading completed files promptly
Is the service free to use?

Yes, our basic conversion service is completely free:

  • No registration or payment required
  • Support for standard audio quality
  • Reasonable usage limits
  • No ads interference
How are copyright issues handled?

We strictly comply with copyright laws:

  • Users are responsible for ensuring legal use
  • We cooperate in handling DMCA notices
  • We recommend only converting content you have rights to
  • For details, please see our DMCA Policy